Boost Your On-Demand Transport Business By Motivating Your Driver-Partners
More than 22.4 million consumers have been attracted by the on-demand economy as per the Harvard Business Reports with annual spending of $ 57.6 billion. This industry has been growing at exponentially high rates. Out of which $5.6 billion accounts for the economy spending on the on-demand transport industry. The taxi industry has revolutionized with the emergence of taxi dispatch software. The ability to meet user’s needs at any instance and location made a huge impact on the audience.
Keeping the audience engaged is one of the major difficulties faced by business owners. Let’s check out how Jugnoo’s dispatch solution plays a major role in driver retention and improving fleet performance:
1) Self-Enrollment of the driver:
Jugnoo’s dispatch solution automates the process of driver enrollment. It even enables the driver to self enroll by just uploading the valid documents to the dashboard. After the uploading of the various documents, the admin just needs to approve the enrollment request. This has made the enrollment process quick and easy by making the enrollment functional with just a few taps. This not only automates the process but streamlines the workflow which aids in improving the business efficiency.
2) Automated Ride Dispatch:
On receiving a ride request the ride gets assigned to the nearest driver resulting in a reduction of the ETA of the driver and waiting time of the customer. The automated ride dispatch mode takes into consideration the real-time location of the driver-partners while allocating rides which leaves the latter free from driving off to far off locations to pick up the customers. This makes them more accessible to customers resulting in scaling down the number of ride cancellations. This easy accessibility of drivers and customer plays a major role in boosting the business by increasing engagement and retention ratio. The automated ride dispatch is a faster way when compared to the manual mode of ride assignment as it no only saves up a lot of time but also streamlines the workflow.
3) Driver Performance Board:
Jugnoo’s dispatch solution enables not only the admin but also the driver to view the leaderboard and his performance at any instance. The driver leaderboard rank drivers according to the rides taken to get insights on incentivization, fulfilment rate improvement, and much more. Not only this the driver board helps in recognizing the top performers and motivating them via various incentives and rewards. This is another way one can motivate the top performers to perform much better and other co-drivers to match up with the top performers.
4) Promotional Messages:
The admin can easily communicate with the drivers by sending them a push message or SMS or both. Through this, various promotional schemes that have been activated for that certain duration can be communicated to the drivers. These schemes when linked with driver incentives encourage them to complete more rides resulting in boosting the business and its efficiency.
5) Transparent Earnings for the driver:
The driver can easily track his daily earnings summary with just one click. This gives him the opportunity to be fully aware of his earnings and the commissions he owes to the service aggregator. This aids in building a healthy relationship between the driver and the service aggregator.
A successful on-demand transport business’s essential component is a healthy work relationship between all its stakeholders. A relationship built on trust aids in keeping the driver-partners performing better and improving operational efficiency. Time to time motivation not only encourages the driver-partners but also improves the quality of service, hence improving customer retention in the long term.
Looking for a dispatch solution for your on-demand business that would help in boosting and improving your business? We offer customizable dispatch solutions for every on-demand business. For more information get in touch with our experts at Jugnoo.