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The ride-sharing market in Africa is booming with an expected trading volume of US$318 Billion by 2023. This gives a perfect platform for many of the local taxi partners to establish their taxi business. One such taxi operator, Taxi Live Africa was in the race to hold a recognizable spot in the taxi market since its entry. This was made possible by getting an automated taxi dispatch software that could bid adieu to the day to day challenges of their taxi business.
The maximum of ride requests remained unattended. The ratio was becoming higher at peak hours that gradually impact the business ROI.
Getting the real-time location of the drivers was a big struggle. This created trouble in the process of fleet management.
Many of the customers refrained from using their taxi services because of limited payment options.
Automatic dispatch of upcoming cab bookings to the nearest drivers helps in efficient taxi allocation. It has also streamlined the process of matching algorithm by allocating the rides to the nearest available drivers.
Ride status, driver availability, and real-time location of the drivers could be tracked seamlessly through the dispatcher app.
The freedom of choosing the preferred payment channel by the customers was offered by integrating multiple payment channels with the taxi dispatch software.