We have added concierge services in the platform. The customer and driver apps remain same as that in the taxi platform. This is an add on functionality.
Customers can place a custom order to request anything, anytime from anywhere. The request is inputed in a text box e.g. (Need medicine A from Shop X in Locality Z).
This request is handled by the operations staff operating the panel, which if perceived to be a deliverable request, broadcasts the requests to the concierges (drivers or delivery boys) who have marked themselves interested for such requests.
Interested concierge picks the requests, goes to the store, buys the item with own buffer cash and delivers the request to the customer and collects the cash from the customer.